Alegro Private Tours Cancellation Policy

Any cancellation by you must be initiated by telephone to the Alegro Private Tours office at 1 415.668.1864 OR by email to pep@alegroprivatetours.com. We will acknowledge your cancellation by email.

In certain cases you may be eligible to receive a full or partial refund depending upon:
 

  • the reason for your cancellation or
  • the number days of prior to the start of the tour your cancellation request is received or
  • the amount expended by the individual guide to prepare for your tour or
  • the cancellation policy option you choose

 
Alegro Private Tours is not responsible for any incidental expenses You may have incurred as a result of the purchase of your tour such as visas, vaccinations, non-refundable flights or loss of enjoyment, etc.

Please contact us if you have any questions about our cancellation policy.

Standard Cancellation Policy

Large Group Tours:

If you cancel 14 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other non-recoverable tour expenses. Please send a message to Alegro Private Tours to find out what, if any, these costs are.

Small Group Tours:

If you cancel 7 days or more before the start of the tour: No cancellation fee. We will refund the amount paid less any non-recoverable upfront costs incurred by the Tour Guide on your behalf. These upfront costs represent out of pocket expenses of the Tour Guide for tickets, transportation deposits and other non-recoverable tour expenses. Please send a message to Alegro Private Tours to find out what, if any, these costs are.

In some cases, the Tour Guide may cancel a tour due to weather or other circumstance. In the event that the Tour Guide cancels the tour, you may choose between a rescheduling of the tour, a full refund of all monies paid OR a credit towards an alternative tour. If you choose to accept a credit, the difference in the cost of the alternative tour will be refunded or paid by you as applicable.

 

CANCELLATION UPDATED September, 2014